从招聘信息看托业，你能考多少分？（Part2）

2021-07-14 15:13:05 来源：美森网校人气：1243

丰田汽车(中国)投资有限公司

招聘岗位—报关员

工作地点：北京-建外大街

薪酬：9-15k

职责描述：

1、负责与报关代理公司、港口海关及相关部门进行沟通，办理进口报关、空箱免税手续等
2、根据生产计划制定和调整零部件采购计划
3、根据生产计划、零部件采购计划构建最佳物流

任职资格：

1、本科以上学历
2、具备2年以上报关业务经验
3、日语1级或相当水平或英语TOEIC 700分以上，具备良好的外语沟通能力和资料制作能力
4、具备较强的主动沟通及商务谈判能力，能够高效妥善的解决问题，且同时兼具较强的适应能力及抗压能力，重视团队合作，主动学习意识及能力强
5、可适应一定频度的国内出差（约每周1-2次）
6、熟练使用日常办公软件（Word、Excel、PPT等）

东风汽车集团有限公司

招聘岗位—营销改善

工作地点：武汉

薪酬：10-15k

职责描述：

1、建立公司乘用车营销管理体系；
2、负责组织并推进公司乘用车营销能力评价，编制评价和改善报告；
3、牵头组织各事业单元新能源营销专题研究，促进各事业单元提升新能源营销能力；
4、牵头组织组织新能源营销改善业务研讨，制订公司新能源营销改善方案；
5、承担公司营销重大课题攻关和推进；
6、牵头组织乘用车行业营销环境及发展趋势的专项调研；
7、负责新能源乘用车行业营销环境、营销模式及发展趋势分析，编制新能源营销分析报告；
8、牵头乘用车事业单元的营销能力评价的能力建设。

任职要求：

1、文化程度：第一学历大学本科及以上，或具备同等海外学历
2、年龄要求：35及以下优先（具有五年及以上相关工作经验）
3、外语要求：CET-6及以上或TOEIC550分及以上或其他能力测试相当水平（包括英语、法语、日语等语种）
4、身体状况：身体健康
5、专业要求：
· 5年以上汽车行业经营、营销相关经验，熟悉MAI123评价体系，并能熟练运用评价工具；
· 对中国及国际汽车市场及动态有较深入的认识和理解，拥有较高的数据分析能力、学习归纳总结能力和较强的文字功底；
· 熟悉主机厂营销管理业务，具备良好的沟通技巧。

野村综研(大连)科技有限公司

招聘岗位—日本語KPO　PM

工作地点：大连-沙河口区

薪酬：6-12k

职责描述：

KPOとは、ナレッジ・プロセス・アウトソーシング(Knowledge Process Outsourcing)、単純業務の委託が中心だったBPO(ビジネス・プロセス・アウトソーシング)に対し、データの収集・加工や分析

任职要求：

大卒以上、日本の留学経験があるかた優先
語学：日本語1級、英語はTOEIC600以上
その他：コミュニケーション能力が高い、勉強熱心で向上心がある方
PM経験1年以上、なければPL経験3年以上も検討可能
PMとして、進捗・品質・コストを適切に把握したプロジェクト・マネジメントができる
お客様との打合せを通して、顧客ニーズを把握・分析し、業務設計できる

励德爱思唯尔信息技术(北京)有限公司

招聘岗位—Customer Service Representative ( Elsevier)

工作地点：北京-东城区

薪酬：10-13k

职责描述：

Elsevier serves researchers, professionals, and clinicians, through the application of technology and analytics to content, empowering them to create knowledge, contribute to social progress, and enhance human well-being. This is what Elsevier means to humankind today. Translate that into career fulfillment and you will know the real benefits of joining a company of people that is constantly innovating to inspire
ground breaking research.

Please provide information about your group and the day to day activities including:
Position Overview
Elsevier is the world's provider of scientific content, serving the needs of the scientific, technological and medical markets. Over 1 million research papers were submitted to Elsevier in 2013, which following peer review resulted in the publication of 350,000 articles in over 2000 journals.

Local Language Customer Support
The team is dedicated to supporting our valued authors from the initial submission of their research paper through to successful dissemination of their findings to scientists, health professionals and students worldwide. Our authors demand and expect the best service from Elsevier. The team provide detailed technical support, by phone, email and online chat giving the customer the information they need so they are very satisfied with the quality of service.This role will provide support to ensure that they can deliver this. Guidelines and processes are in place but there are not set scripts, the team therefore need encouraging to adapt their communication style and responses according to the needs of each customer

We are the main point of contact with Elsevier’s authors, who are also our customers. We hear the issues they have with aspects of our service, where we can do better, what we are doing well and how our products and services have made a difference. This role is empowered to identify issues and take ownership of resolving them. Our business is growing and changing rapidly, our approach to customer service and how we organise ourselves to provide this service also changes rapidly. The team must be flexible, adaptable and resilient. It is a busy and demanding environment, requiring the ability to quickly establish positive working relationships with a changing group of colleagues, within the immediate team and global business.

Customer satisfaction is measured after each customer contact and personal contribution to that customer’s satisfaction is evaluated. This role will be responsible for taking forward the actions that come out of these results. This will include the giving of feedback and support to team members struggling to meet the required standard.

Key Result Areas
Customer Service
• Provide professional service and support for all customers
• Lead by example to encourage and inspire others to provide excellent customer service, putting the customer first being prompt, polite and professional at all times and getting it right first time
• Have good communication skills, both written and verbal, to include experience of inbound and outbound calls
• Act as an escalation point for customer enquiries and help to resolve complex queries
• Take ownership of all tasks and proactively manage through to resolution.
• Pre-empt questions and aim for first time resolution of all queries, delivering complete and accurate responses
• Meet productivity standards and adhere to Department policy, best practice guidelines and procedures
• Understand the functions of your area of work and how it interacts with the rest of the organization
• Adopt a proactive approach to customer contact, offering products/ services to better serve customer needs
• Manage workload, review capacity and volumes to ensure SLAs are met
• keep customer informed and updated on the progress of their enquiry
• Be aware of, and have the ability to adapt to, cultural differences

Team Work
• Promote team work & collaboration to effectively achieve individual, team and departmental objectives,sharing knowledge and skills
• Provide support within own team and to other teams as required
• Demonstrate a positive and flexible approach to changing business priorities
• Build and maintain effective relationships
• Have the ability to actively participate projects, delivering milestones on time and to agreed project guidelines
• Have the ability to build a good relationship with business stakeholders, such as the Sales, offshore team, etc.,.

Customer Experience Improvement
• Gather and use customer feedback to identify and resolve issues
• Be first point of contact for the escalation of issues & use own initiative for problem solving; identifying
and escalating problems affecting service to your Team Manager as appropriate
• Raise and contribute ideas, for the continuous improvement of customer service
• Participate and contribute to projects that will make a difference to the service we provide

Personal Development
• Take responsibility for identifying own needs for personal development and additional training.
• Take responsibility for learning the skills necessary to identify issues, analyze the problems and offer solutions.
• Actively seek opportunities for personal development and feedback on performance
• Be open and react constructively to feedback to improve your performance

Technical and Professional
• Proficient in whole MS package, especially Excel and PowerPoint sufficient to present to a senior audience
• Have the ability to gather and interpret data and report on the findings
• Proven problem solving skills
• Become proficient in the use of Elsevier operating systems
• Have the ability to share knowledge in a positive manner, tailored to the individuals need

任职要求：

The right person for this role needs to be:
• Approachable, supportive and empathetic
• Understanding of customer requirements
• Knowledgeable about Elsevier and its business and happy to share that knowledge.
• Able to challenge and innovate
• Proficient in the whole MS package, especially Excel and PowerPoint to an intermediate level
• Aware of own developmental needs
• Independent
• Fluent in both verbal and written English (TOEIC 860 or more) Japanese and Simplified Chinese.

Required Education and Experience
• A good general standard of education
• Experience of professional communication using email, telephone and chat or face to face .Having 1-2 year Chat support experience is plus.
• Proven ability in process challenge and improvement
• 2-3 years working experience

法如国际贸易(上海)有限公司

招聘岗位—Account Manager/客户经理

工作地点：上海-徐家汇

薪酬：9-10k*13

职责描述：

1. Sell the company’s line of products, obtain leads and close sales to achieve revenue goals and create long-term purchase agreements with key accounts.

2. Generate sales revenues by uncovering customer needs and performing product and software demonstrations at customer sites with the support of a Sales Engineer.

3. Evaluate customer requirements for this purpose; including installation location, mounting, software solutions, customer engineering drawings, CAD data, GD&T and inspection plans with the support of a Sales Engineer.

4. Utilize all available resources including sales management, Inside

Sales Specialists, Sales Engineers, marketing and others to

advance and close sales.

5. Inform clients of new products and software solutions as they are announced or released.

6. Review and maintain relationships with existing customers within

assigned region to grow new sales opportunities at these accounts.

7. Provide strategic input to the Country Sales Manager. Identify and report on potential opportunities to promote sales growth.

8. Work within established budgets and ensure compliance with expense guidelines.

9. Utilize Salesforce.com as a customer relationship management and sales tool, and generate reports as required.

任职资格：

· Degree required,

· 3 years of direct sales experience in capital equipment required, experience selling to the manufacturing market preferred;

· Knowledge in Metrology will be an advantage;

· TOEIC Listening and Reading minimum score of 450 (225/225)

· Excellent communications skills;

· Excellent team and leadership skills.

· Experience with an established sales training program required, experienced in Wilson Counselor Salesperson preferred.

· Must possess strong business ethics.

· Knowledge of local, USA and UK anti-corruption laws is beneficial and preferred.

欧立腾(北京)技术咨询有限公司上海分公司

招聘岗位—采购G01108

工作地点：上海-田林

薪酬10-15k

职责描述：

Responsibilities:
• To manage industrialization of Customer Monitored parts ( risky part /supplier site)
• To guarantee :
- the compliance of parts produced in supplier sites he is responsible for and ensure nominal operation without incidents
- industrial performance in current production (quality, logistic, industrial efficiency)

任职资格：

- Knowledge of Quality, Solving Problem Methods, Lean tools, P FMEA, Statistic Process Control
- Knowledge of industrialization processes, project management, product design engineering
- Knowledge of logistic operating modes
- Knowledge of purchasing and supplier relationship, information confidentiality mastery
- Leadership capacities, results orientation, demanding
- TOEIC 800 or Bright ＞ 3

以上信息均转载各招聘网站，如需应聘，请自行查询投递应聘资料。

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招聘,托业考试,美森网校